Shipping & Delivery

At Aswad Herbal Products, we strive to deliver your orders promptly and securely. Below you'll find detailed information about our shipping policies, delivery times, and shipping rates.

Shipping Methods & Timeframes

Order Processing

All orders are processed within 1-2 business days. Orders placed after 2:00 PM (Pakistan Standard Time) may be processed the following business day. Orders placed on weekends or holidays will be processed on the next business day.

Free Shipping

We offer free standard shipping on all domestic orders over $50. This applies to deliveries within Pakistan only. International orders and express shipping options are not eligible for free shipping.

Shipping Carriers

We partner with reputable shipping carriers including TCS, Leopards Courier, and Pakistan Post for domestic shipments. International shipments are handled by DHL, FedEx, or other international carriers depending on the destination country.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package's progress. If you have an account, you can also log in to view your order status and tracking information.

International Shipping

We ship to most countries worldwide. International shipping rates vary based on destination and package weight. Please note that international customers are responsible for any customs duties, taxes, or import fees that may apply. These charges are not included in the shipping cost and will be collected by the delivery carrier or customs office.

Shipping Restrictions

Due to regulations regarding herbal products, we may be unable to ship certain products to specific countries. If we cannot ship to your location, you will be notified during the checkout process.

Delivery Issues

If your package is damaged upon delivery, please refuse the package and contact us immediately. If you've already accepted the package, please take photos of the damaged items and packaging, and contact our customer service team within 48 hours of delivery.

For packages marked as delivered but not received, please check with neighbors and your local delivery office. If you still cannot locate your package, contact us within 7 days of the delivery date.

Contact Us

If you have any questions about shipping or delivery, please don't hesitate to contact our customer service team:

• Email: shipping@aswadherbal.com
• Phone: +92 123 456 7890
• WhatsApp: 03390037892