Frequently Asked Questions

Are your products 100% natural?

Yes, all our herbal products are made from 100% natural ingredients. We do not use any artificial additives, preservatives, or chemicals in our formulations.

Are your products certified organic?

Many of our herbs are sourced from certified organic farms. Each product page specifies whether the ingredients are certified organic or naturally grown.

Do your products have any side effects?

Our products are generally safe for consumption when used as directed. However, as with any supplement, some individuals may experience mild side effects. We recommend consulting with a healthcare professional before starting any new supplement, especially if you have existing health conditions or are taking medications.

How should I store your products?

For optimal potency and shelf life, store our products in a cool, dry place away from direct sunlight. Keep containers tightly closed when not in use and out of reach of children.

How long will it take to receive my order?

Domestic orders typically arrive within 3-5 business days. International shipping may take 7-14 business days, depending on the destination country and customs processing.

Do you offer free shipping?

Yes, we offer free shipping on all domestic orders over $50. For orders under $50, a flat shipping rate of $5.99 applies.

Can I track my order?

Yes, once your order ships, you will receive a confirmation email with a tracking number that you can use to monitor your package's progress.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates vary based on destination and package weight.

What is your return policy?

We accept returns within 30 days of delivery for unopened products in their original packaging. Please see our Returns & Refunds page for complete details.

How do I initiate a return?

To initiate a return, please contact our customer service team at returns@aswadherbal.com with your order number and reason for return. We will provide you with a return authorization and instructions.

How long does it take to process a refund?

Once we receive your returned items, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Do I need to create an account to place an order?

While creating an account is recommended for a better shopping experience and order tracking, you can also check out as a guest.

How can I check the status of my order?

If you have an account, you can log in and view your order history and status. Alternatively, you can use the tracking number provided in your shipping confirmation email.

Can I modify or cancel my order after it's placed?

We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact us immediately at support@aswadherbal.com or via WhatsApp at 03390037892. We'll do our best to accommodate your request, but we cannot guarantee changes once the order processing has begun.

How can I contact your customer service?

You can reach our customer service team via:

• Email: support@aswadherbal.com
• Phone: +92 123 456 7890
• WhatsApp: 03390037892
• Contact form on our Contact page

What are your customer service hours?

Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM, and Saturday from 10:00 AM to 4:00 PM (Pakistan Standard Time). We are closed on Sundays and public holidays.