Returns & Refunds Policy
At Aswad Herbal Products, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help.
Return Eligibility
We accept returns of unopened products in their original packaging within 30 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all labels intact.
Please Note: For health and safety reasons, we cannot accept returns of opened products unless they are defective or damaged upon arrival.
Non-Returnable Items
The following items cannot be returned:
- Products that have been opened, used, or had their seals broken
- Products marked as "Final Sale" or "Non-Returnable"
- Gift cards
- Downloadable products
- Personal care items (for hygiene reasons)
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at returns@aswadherbal.com or via WhatsApp at 03390037892. Include photos of the damaged item and packaging. We will arrange for a replacement or refund as appropriate.
How to Initiate a Return
To start the return process:
- Contact our customer service team at returns@aswadherbal.com or via WhatsApp at 03390037892 with your order number and reason for return.
- Our team will review your request and provide you with a Return Authorization (RA) number and return instructions.
- Package the item securely with all the original packaging and include the RA number on the outside of the package.
- Ship the item to the address provided in the return instructions.
Return Address
Aswad Herbal Products
Returns Department
123 Herbal Street, Green City
Karachi, Pakistan
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (you received an incorrect or defective item). We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Partial Refunds
In some cases, partial refunds may be granted:
- Items returned with obvious signs of use
- Items that are damaged due to customer mishandling
- Items missing parts or accessories
- Items returned more than 30 days after delivery
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original purchase for a refund and place a new order for the desired item.
Contact Us
If you have any questions about our Returns & Refunds Policy, please contact us:
- Email: returns@aswadherbal.com
- Phone: +92 123 456 7890
- WhatsApp: 03390037892
Need Help With a Return?
Our customer service team is ready to assist you with any questions or concerns about returns and refunds.